Complaints Book
In accordance with Decree-Law No. 74/2017, we provide our customers with access to the Electronic Complaints Book.
How to File a Complaint
You can file your complaint through the official portal:
Regulatory Authority
Direção-Geral do Consumidor (Directorate-General for Consumers)
Praça Duque de Saldanha, n.º 31, 1069-013 Lisbon
www.consumidor.gov.pt
Alternative Dispute Resolution (ADR)
In accordance with Law No. 144/2015, in case of a dispute, consumers may resort to the following entities:
- CNIACC — National Centre for Consumer Conflict Information and Arbitration — www.cniacc.pt
- European ODR Platform — ec.europa.eu/consumers/odr
Direct Contact
Before resorting to the Complaints Book, we encourage direct contact with us to resolve the issue:
- Email: goncalo.mendonca2002@gmail.com
- Phone: +351 915 584 371
- Address: Rua Diogo Cão, Loja 6, 8125-193 Quarteira, Portugal